Shipping policy
At Valdatesuae, we aim to deliver your orders safely and as quickly as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping charges.
1. Order Processing
* Orders are processed within 1–3 business days after confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.
* Customers may receive an order confirmation by email or phone.
2. Shipping and Delivery Time
* Within the UAE: Estimated delivery time is 2–5 business days.
* Remote Areas: Delivery may take additional time depending on the location.
* Delivery times are estimates and may be affected by public holidays, weather conditions, or courier delays.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the customer completes the order. Free shipping may be offered on selected orders or promotions.
4. Order Tracking
If tracking information is available, customers will receive their tracking details by SMS, email, or WhatsApp.
5. Incorrect Address or Contact Information
Customers are responsible for providing accurate delivery addresses and contact details. Valdatesuae is not responsible for delivery delays caused by incorrect or incomplete information.
6. Delayed or Failed Deliveries
If a delivery is delayed or unsuccessful, our team may contact the customer to arrange another delivery attempt. Additional charges may apply where applicable and will be communicated to the customer.
7. Damaged or Missing Orders
If your order arrives damaged or any item is missing, please contact us within 48 hours of delivery with your order details and supporting photographs, if applicable.
8. Contact Us
For shipping and delivery inquiries, please contact our customer support team through the contact details provided on the Valdatesuae website.
Thank you for shopping with Valdatesuae!
VAL DATES UAE
Phone number: +971566535056
Email: valdatesae@outlook.com
Address: jurf 3, ajman AJ, United Arab Emirates